DOMESTIC SHIPPING (USA ONLY)

• All orders ship from our Colorado Springs warehouse

• Available shipping methods:

1. Overnight (1 business day)

2. Expedited (2-3 business days)

3. Standard (3-5 business days)

• Delivery times vary by destination

• All orders include tracking

RETURNS & REFUNDS

• Lost package guarantee: 100% free reshipment if order doesn’t arrive

• No refunds/reships if tracking shows delivered status (case investigation required first)

• Research products are final sale – no returns accepted

ORDER CANCELLATIONS

• Full refund available if cancelled before shipping confirmation

• No cancellations/refunds after shipping confirmation is sent

For any shipping inquiries, please contact: support@newpep.com

Note: This policy reflects our standard terms for research products. All times are business days (Monday-Friday, excluding holidays).